Responsible Gaming

Casino games are games of chance. Results are determined by chance, and previous outcomes do not change the likelihood of future results. There is no guaranteed strategy or system that can ensure a win. You should only gamble with money you can afford to lose and should consider gambling expenditure as an entertainment cost, like spending on other leisure activities.

Before you play, decide how much time and money you are comfortable spending. Treat this decision as a personal limit rather than a target to use in full. If you reach your limit, stop playing, even if you are winning or believe that a win may be about to happen. Do not increase your spending because of excitement, frustration or a desire to continue a winning session.

Practical ways to stay in control

• Set a budget before each session and keep gambling money separate from money needed for everyday expenses.
• Set a time limit and take regular breaks away from the game.
• Do not gamble with money needed for rent, bills, food, education or other essential costs.
• Never borrow money, use credit or sell possessions to fund gambling.
• Avoid gambling when you are upset, tired, stressed, under the influence of alcohol or drugs, or trying to escape from problems.
• Do not chase losses by increasing bets or continuing to play after your planned session has ended.
• Keep records of your deposits, withdrawals, wins and losses so you have a realistic view of your gambling.
• Balance gambling with work, study, family, friends, exercise and other interests.

It can also help to discuss your boundaries with someone you trust. A friend or family member may notice changes in your behaviour that are difficult to recognise yourself. Being open about your gambling can make it easier to keep it recreational and within your plans.

Tools may be available to help you manage your gambling activity. Depending on the account and service features available, these may include deposit limits, wagering or spending limits, session reminders, reality checks, time limits, temporary breaks and account closure or self-exclusion. The availability and operation of a particular tool may depend on the applicable terms, account requirements and local rules.

Using a limit effectively

1. Choose an amount or period that reflects what you can genuinely afford and the time you can reasonably spend.
2. Apply the limit before you begin gambling rather than waiting until a session is already underway.
3. Do not remove or raise a limit simply because you have lost money or want to continue playing.
4. Allow time for any requested change to take effect where a delay applies.
5. Consider using more than one control, such as a financial limit together with a session reminder or temporary break.
6. If you need a stronger safeguard, request an account closure or self-exclusion rather than relying only on personal discipline.

A break or self-exclusion is designed to prevent you from gambling for a selected period or until a further process has been completed. During a self-exclusion period, you should not attempt to create another account or use another person's account. If you believe you may be at risk, self-exclusion and professional support can be more effective than simply reducing your bet size.

Account controls are not a substitute for financial advice, medical care or counselling. If gambling is affecting your wellbeing, relationships or finances, consider speaking with a qualified support service as soon as possible. You can also remove stored payment methods, avoid promotional messages and ask someone you trust to help you maintain your chosen boundaries.

Gambling can become harmful when it is difficult to control, takes priority over other parts of life or causes distress. Harm does not depend only on the amount of money lost. A person may experience problems because of time spent gambling, secrecy, debt, conflict or the emotional impact of trying to win back losses.

Possible warning signs

• Spending more time or money gambling than you planned.
• Trying to win back losses by gambling more often or placing larger bets.
• Feeling restless, irritable or anxious when you cannot gamble.
• Gambling with money set aside for bills, household needs or other commitments.
• Borrowing money, using credit or hiding transactions to continue gambling.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
• Missing work, study, appointments or social events because of gambling.
• Arguing with family or friends about your gambling or concealing how much you play.
• Feeling guilt, shame, hopelessness or stress after gambling.
• Using gambling to cope with loneliness, sadness, anxiety or other difficult emotions.

One or more of these signs does not mean that you have a particular condition, but it may be a reason to pause and seek advice. Stop gambling, review your account activity and speak with someone you trust. Professional support can help you understand what is happening and plan practical next steps without judgement.

If gambling has caused financial difficulty, contact a qualified financial counsellor or an appropriate Australian support service. Do not try to recover financial losses by gambling more. If you feel unsafe, overwhelmed or at risk of harming yourself, seek urgent help through local emergency services or a crisis support service.

We support informed and responsible participation. We may provide information about safer gambling practices and available account controls, and we may take steps where activity or information suggests that additional support may be appropriate. Any checks, restrictions, account decisions or communications will be handled in accordance with applicable requirements and the relevant account terms.

You are responsible for providing accurate information, protecting your account credentials and using only your own account. Gambling accounts must not be used by people who are under the legal gambling age, and adults should take reasonable steps to prevent children and other unauthorised people from accessing gambling services or payment methods.

If you are concerned

1. Stop playing and do not deposit further funds.
2. Use the available limit, break, account closure or self-exclusion options.
3. Tell a trusted person what is happening and ask them to support your plan.
4. Review your finances and seek independent financial or professional advice if needed.
5. Contact an appropriate Australian gambling support service for confidential assistance.

Support is also available for family members, partners and friends affected by another person's gambling. You do not need to wait for a crisis before asking for help. Early support may make it easier to set boundaries, protect household finances and improve communication.

For questions about responsible gaming tools or your account, use the support options made available on the website. We do not provide medical, legal or financial advice, so specialist assistance should be obtained from a suitably qualified Australian service or professional.