Privacy Policy

1

Information we may collect

When you use Jet4bet Casino, we may collect information that identifies you or can reasonably be connected with your account, activity or device. The information collected depends on the services you use, the choices you make and the information needed to operate a secure online gambling platform. We seek to collect information that is relevant to these purposes and do not ask for information without a reasonable business, security or legal need.

Account and contact details

This may include your name, date of birth, residential details, country of residence, username, account credentials and contact details. It may also include information you provide when you register, update your profile, participate in account checks, contact support or communicate with us through the website. We may keep records of your preferences and account settings so that we can provide the requested services and maintain an accurate account history.

Verification and identity information

To help confirm identity, age and eligibility, we may request verification documents or other information. This can include identity documents, proof of address, information about the source of funds where appropriate, and records of checks carried out to protect the platform. Verification information may be reviewed using internal processes or trusted service providers. It is handled for identity verification, fraud prevention, account security and compliance with applicable obligations.

Payments and transactions

We may collect records about deposits, withdrawals, wagers, winnings, account balances, payment methods and related transaction activity. Payment details may be processed by payment service providers, and we may receive confirmation or limited information needed to record and manage a transaction. We do not use transaction information for purposes unrelated to operating the account, meeting legal and security requirements, providing support, or improving relevant services.

Device, technical and usage data

When you access the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, general location information, language settings, login times, pages viewed and interactions with website features. We may also record error reports, security events and information about how the website performs. This helps us maintain availability, identify unusual activity, protect accounts and improve the user experience.

2

How and why information is used

Personal information may be used to provide, administer and secure Jet4bet Casino services. We aim to use information in a fair and proportionate way, taking account of the nature of the information and the reason it was collected. Typical purposes include the following:

• Creating, maintaining and managing your player account.
• Processing account requests, deposits, withdrawals and other transactions.
• Confirming identity, age, eligibility and account ownership.
• Carrying out security, anti-fraud, anti-money laundering and risk checks.
• Detecting, preventing and investigating suspicious, unlawful or prohibited activity.
• Providing customer support, responding to enquiries and resolving complaints.
• Sending service communications, including account, security and operational messages.
• Sending marketing communications where permitted and where you have provided the required choice or consent.
• Personalising website content and understanding how features are used.
• Monitoring technical performance, troubleshooting faults and improving website security.
• Meeting applicable legal, regulatory, tax, accounting and responsible gambling obligations.
• Establishing, exercising or defending legal rights and managing disputes.

We may use automated tools to help identify unusual behaviour, security risks or transactions that require review. Automated checks may support decision-making, but additional review or information may be requested where appropriate. You should keep your account information accurate and tell us if relevant details change, as inaccurate information may affect our ability to provide services or complete verification.

Sharing information

Information may be shared with service providers that help operate the website and account, including payment processors, identity and verification providers, technology suppliers, hosting providers, security services, customer support providers and professional advisers. We may also disclose information where necessary to prevent fraud, protect players or the platform, respond to lawful requests, meet applicable obligations, or protect legal rights. Service providers are expected to handle information securely and only for agreed purposes.

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Cookies, security and retention

Cookies and similar technologies

Jet4bet Casino may use cookies and similar technologies to keep the website functioning, remember settings, support login and security features, understand website usage and improve services. Some cookies may be placed by service providers supporting website functions. Cookies can help distinguish a genuine session from suspicious activity and may allow us to understand which pages or features are useful.

You can manage or restrict cookies through your browser settings. Depending on your choices, disabling some cookies may affect login, account features, preferences or the performance of parts of the website. Browser settings may also allow you to delete existing cookies or receive a notification before new cookies are stored. Where applicable, separate cookie controls or notices may provide additional choices.

Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss and disclosure. Measures may include access controls, secure connections, monitoring, verification procedures and staff or supplier requirements. No website, internet transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your login details confidential and should contact support promptly if you believe your account or information has been compromised.

Keeping information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute management and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

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Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are subject to reasonable verification and may have lawful exceptions. For example, we may need to protect another person’s information, preserve records required by law, prevent fraud or maintain the integrity and security of the platform.

• Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that data.
• Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your personal data where there is no continuing lawful or operational reason to retain it.
• Marketing consent: withdraw your consent to marketing communications or change your marketing preferences at any time.
• Information about processing: ask questions about how your information is collected, used, shared or retained.

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@jet4betcasino.best. Please describe your request clearly and provide enough information for us to identify your account. We may ask for additional details or reasonable proof of identity before responding, so that personal information is not disclosed to the wrong person. Withdrawing marketing consent does not affect processing that is necessary for account administration, security, transactions or legal obligations. You may still receive important service or security messages.

We will consider privacy requests and respond within a reasonable period, subject to verification, complexity and any applicable requirements. If we cannot fully comply, we will generally explain the reason, unless doing so is not permitted. You can also update certain account details and communication preferences through available account controls, where those controls are provided.

Changes to this policy

This Privacy Policy may be updated when our services, information practices or applicable requirements change. The current version will be made available on the website. We encourage you to review it from time to time. Where a change is significant, we may provide additional notice or request a new choice where required. Continued use of the website after an updated policy is published will be subject to the updated policy, to the extent permitted.